Customer service

Customer Service

Our goal is 100% customer satisfaction. Whenever you need us, our customer support team is ready to give you the answers you are looking for.

Our customer service & road technicians, as well as our quality control team, work in close contact with our engineering department, day after day, to bring you the best solutions in the industry.

As a Wulftec client, you benefit from:

  • Strategic parts depot programs in the USA (Atlanta, North Carolina and Arkansas), in Brazil and in Canada
  • A network of more than 200 distributor partners positioned close to our customers
  • A highly-trained customer service team
  • Experienced sales representatives & Equipment Specialists
  • Technicians who offer on-site service and additional internal support
  • Solution-oriented engineers who are ready to tackle any packaging challenge
  • An entire organization that puts customer service front and center!
  • Technical Support

    How to reach our Technical Support team:

    From Monday to Friday 8:00 am to 5:00 pm eastern time

    Technical Support

    Nicolas Collin
    Phone: 1 877-WULFTEC
    Fax: 819 838-5539

    Technical Support

    Normand Gamache
    Phone: 1 877-WULFTEC
    Fax: 819 838-5539

    Technical Support

    Karl Klemensberger
    Phone: 1 877-WULFTEC
    Fax: 819 838-5539

    Technical Support

    Sebastien Leroux
    Phone: 1 877-WULFTEC
    Fax: 819 838-5539

    Road Technician

    Mike Malson

    Road Technician

    Ron Stakebake

    After hours you can have technical support from:

    5:00 pm to 10:00 pm, Monday to Friday
    8:00 am to 5:00 pm Saturday & Sunday
    For after hours emergencies only, call this number: 864-616-1216

    Parts

    Non-Proprietary Parts

    Wulftec offers a full line of replacement parts, available on request through our distributors. We strongly recommend that our customers obtain replacement parts from us, as we benefit from volume discounts and the expertise that you might require to obtain just the right part. On the other hand, as an added convenience for you, you can also obtain replacement parts from an alternate source, as Wulftec parts are non-proprietary.

    Parts order entry

    Sue Keeble
    Phone: 819 838-4232 x283
    Fax: 819 838-5539

    Customer Service Coordinator / Parts Sales

    Penny Nielsen
    Phone: 819 838-4232 x275
    Fax: 819 838-5539

    Manuals

    How to obtain a manual

    Every machine we ship comes with the following documentation.

    Automatic Machines:

    Complete and detailed printed manual, including the user's manual, electrical schematics, mechanical drawings and a CD containing the machine program.

    Semi-automatic Machines:

    Complete and detailed printed manual, including the user's manual, electrical schematics and mechanical drawings.

    The manual can be found either inside the enclosure or outside of it, under the stretch film covering the enclosure. As for the WVL-100 models, the manual is placed inside the carriage door.

    1. Contact your distributor. ( To find a distributor if you don't already have one, please contact the sales representative for your area and he will be happy to provide you with the coordinates of the distributor nearest you.)
    2. Provide your machine serial # to your distributor
    3. Your distributor will send us a Purchase Order for the correct manual
    Manuals