Our goal is 100% customer satisfaction. Whenever you need us, our customer support team is ready to give you the answers you are looking for.
Our customer service & road technicians, as well as our quality control team, work in close contact with our engineering department, day after day, to bring you the best solutions in the industry.
As a Wulftec client, you benefit from:
How to reach our Technical Support team:
From Monday to Friday 8:00 am to 5:00 pm eastern time
After hours you can have technical support from:
5:00 pm to 10:00 pm, Monday to Friday
8:00 am to 5:00 pm Saturday & Sunday
For after hours emergencies only, call this number: 864-616-1216
Wulftec offers a full line of replacement parts, available on request through our distributors. We strongly recommend that our customers obtain replacement parts from us, as we benefit from volume discounts and the expertise that you might require to obtain just the right part. On the other hand, as an added convenience for you, you can also obtain replacement parts from an alternate source, as Wulftec parts are non-proprietary.
How to obtain a manual
Every machine we ship comes with the following documentation.
Complete and detailed printed manual, including the user's manual, electrical schematics, mechanical drawings and a CD containing the machine program.
Complete and detailed printed manual, including the user's manual, electrical schematics and mechanical drawings.
The manual can be found either inside the enclosure or outside of it, under the stretch film covering the enclosure. As for the WVL-100 models, the manual is placed inside the carriage door.
If, for some reason, you need a new manual, simply do the following: