Customer service

Customer Service

Our goal is 100% customer satisfaction. Whenever you need us, our customer support team is ready to give you the answers you are looking for.

Our customer service & road technicians, as well as our quality control team, work in close contact with our engineering department, day after day, to bring you the best solutions in the industry.

As a Wulftec client, you benefit from:

Technical Support

How to reach our Technical Support team:

From Monday to Friday 8:00 am to 5:00 pm eastern time

Technical Support

Nicolas Collin
Phone: 1 877-WULFTEC
Fax: 819 838-5539

Technical Support

Normand Gamache
Phone: 1 877-WULFTEC
Fax: 819 838-5539

Technical Support

Karl Klemensberger
Phone: 1 877-WULFTEC
Fax: 819 838-5539

Technical Support

Sebastien Leroux
Phone: 1 877-WULFTEC
Fax: 819 838-5539

Road Technician

Mike Malson

Road Technician

Ron Stakebake

After hours you can have technical support from:

5:00 pm to 10:00 pm, Monday to Friday
8:00 am to 5:00 pm Saturday & Sunday
For after hours emergencies only, call this number: 864-616-1216

Parts

Non-Proprietary Parts

Wulftec offers a full line of replacement parts, available on request through our distributors. We strongly recommend that our customers obtain replacement parts from us, as we benefit from volume discounts and the expertise that you might require to obtain just the right part. On the other hand, as an added convenience for you, you can also obtain replacement parts from an alternate source, as Wulftec parts are non-proprietary.

Parts order entry

Sue Keeble
Phone: 819 838-4232 x283
Fax: 819 838-5539

Customer Service Coordinator / Parts Sales

Penny Nielsen
Phone: 819 838-4232 x275
Fax: 819 838-5539

Manuals

How to obtain a manual

Every machine we ship comes with the following documentation.

Automatic Machines:

Complete and detailed printed manual, including the user's manual, electrical schematics, mechanical drawings and a CD containing the machine program.

Semi-automatic Machines:

Complete and detailed printed manual, including the user's manual, electrical schematics and mechanical drawings.

The manual can be found either inside the enclosure or outside of it, under the stretch film covering the enclosure. As for the WVL-100 models, the manual is placed inside the carriage door.

If, for some reason, you need a new manual, simply do the following:

  1. Contact your distributor. ( To find a distributor if you don't already have one, please contact the sales representative for your area and he will be happy to provide you with the coordinates of the distributor nearest you.)
  2. Provide your machine serial # to your distributor
  3. Your distributor will send us a Purchase Order for the correct manual

User manual