CUSTOMER SERVICE - WARRANTYWarrantyAll parts on stretch wrappers manufactured by Wulftec International Inc. (hereinafter called "Wulftec") are warranted to be free of manufacturing defects for a period of - three* (3) years for automatic, portable automatic and certain semi-automatic stretch wrappers and four* (4) years for Smart Series semi-automatic turntable stretch wrappers - from the date of shipment, if installed, maintained and used in accordance with factory specifications (Lifetime warranty on the the two (2) prestretch rollers blue polythene compound; the 25" ring gear bearing carries a ten (10) year warranty). Wulftec will, at its discretion, repair or replace any defective stretch wrapping parts returned freight prepaid. All returned parts are subject to factory inspection and Wulftec reserves the right to determine the cause of failure. Damages caused by inadequate air or voltage supply, normal wear, misuse or neglect are not covered by this warranty. Damage caused during transport is the responsibility of the carrier and is not covered under this warranty. All damages detected upon receipt of equipment should be reported immediately to the carrier and Wulftec should be notified. This warranty only applies if the modifications or repairs are made by an authorized Wulftec technician and does not cover workmanship at customer site. Compound Prestretch Roller WarrantyThe two (2) pre-stretch rollers carry a lifetime warranty on their blue compound. The compound is warranted to be free from defects in material and workmanship, and to perform as required in properly maintained powered pre-stretch film delivery systems. The applicable machine must be registered with Wulftec within ninety (90) days of receipt to validate the warranty and the defective rollers must be returned to our plant prepaid. Wulftec will replace the rollers (FOB our factory) free of charge. We do not however, warranty the rollers, shafts, or cores against physical damage, corrosion, abuse, or negligence. Parts ReturnPLEASE NOTE THAT PARTS CANNOT BE RETURNED WITHOUT AN RMA NUMBER. |
 
Four (4) year warranty on Smart Series semi-automatic turntable stretch wrappers. |
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Wulftec shall under no circumstances be liable for any direct, indirect, special, incidental, consequential damages, losses or expenses arising in connection with the use of, or inability to use, our product(s) for any purpose whatsoever. Except as stated herein, Wulftec makes no other warranty, expressed or implied, nor does it assume or authorize anyone else to assume for it, any other obligation relating to our products or any other products. This warranty does not apply to machinery or equipment deemed by Wulftec to have been subjected to misuse, neglect, or that has been repaired or altered by unauthorized personnel. Defective parts must be returned to Wulftec within thirty (30) days of shipment of a replacement and must be returned prepaid and in their original state. Failure to do so will void this warranty. Defective parts that have been disassembled, damaged during removal or otherwise tampered with will not be covered under this warranty, unless otherwise stated in writing by Wulftec. Wulftec makes no guarantee as to the appropriateness of equipment for particular purposes. Products serviced and/or parts replaced during the warranty period will carry the unexpired portion of the original warranty only. The sole obligation of Wulftec under this warranty will be to provide repairs to stretchwrapping components or replacement parts, ex-works Wulftec. |
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1 877 WULFTEC (1 877 985-3832) |
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