Customer Service
Our goal is 100% customer satisfaction. Whenever you need us, our customer support team is ready to give you the answers you are looking for.
Our customer service & road technicians, as well as our quality control team, work in close contact with our engineering department, day after day, to bring you the best solutions in the industry.
As a Wulftec client, you benefit from:
- Strategic parts depot programs in the USA (Atlanta, North Carolina and Arkansas), in Brazil and in Canada
- A network of more than 200 distributor partners positioned close to our customers
- A highly-trained customer service team
- Experienced sales representatives & Equipment Specialists
- Technicians who offer on-site service and additional internal support
- Solution-oriented engineers who are ready to tackle any packaging challenge
- An entire organization that puts customer service front and center!
Technical Support
How to reach our Technical Support team:
From Monday to Friday 8:00 am to 5:00 pm eastern time
After hours you can have technical support from:
5:00 pm to 10:00 pm, Monday to Friday
8:00 am to 5:00 pm Saturday & Sunday
For after hours emergencies only, call this number: 864-616-1216
Parts
Non-Proprietary Parts
Wulftec offers a full line of replacement parts, available on request through our distributors. We strongly recommend that our customers obtain replacement parts from us, as we benefit from volume discounts and the expertise that you might require to obtain just the right part. On the other hand, as an added convenience for you, you can also obtain replacement parts from an alternate source, as Wulftec parts are non-proprietary.
Customer Service Coordinator / Parts Sales
Manuals
How to obtain a manual
Every machine we ship comes with the following documentation.
Automatic Machines:
Complete and detailed printed manual, including the user's manual, electrical schematics, mechanical drawings and a CD containing the machine program.
Semi-automatic Machines:
Complete and detailed printed manual, including the user's manual, electrical schematics and mechanical drawings.
The manual can be found either inside the enclosure or outside of it, under the stretch film covering the enclosure.
If, for some reason, you need a new manual, simply do the following:
- Contact your distributor. ( To find a distributor if you don't already have one, please contact the sales representative for your area and he will be happy to provide you with the coordinates of the distributor nearest you.)
- Provide your machine serial # to your distributor
- Your distributor will send us a Purchase Order for the correct manual
User manual
