Parts & Service


Parts & Service

Our goal is 100% customer satisfaction. Whenever you need us, our customer support team is ready to give you the answers you are looking for.

Our customer service & road technicians, as well as our quality control team, work in close contact with our engineering department, day after day, to bring you the best solutions in the industry.

As a Wulftec client, you benefit from:

  • A network of more than 200 distributor partners positioned close to our customers
  • A highly-trained customer service team
  • Experienced sales representatives & Equipment Specialists
  • Technicians who offer on-site service and additional internal support
  • Solution-oriented engineers who are ready to tackle any packaging challenge
  • An entire organization that puts customer service front and center!

Technical Support


How to reach our Technical Support team:

From Monday to Friday 8:00 am to 5:00 pm eastern time

Paul Bourassa
Paul Bourassa
Technical Support
Phone: 1 877-WULFTEC
Fax: 819 838-5539
Nicolas Collin
Nicolas Collin
Technical Support
Phone: 1 877-WULFTEC
Fax: 819 838-5539
Francois Duval
Francois Duval
Technical Support
Phone: 1 877-WULFTEC
Fax: 819 838-5539
Travis Fequet
Travis Fequet
Technical Support
Phone: 1 877-WULFTEC
Fax: 819 838-5539
Sebastien Leroux
Sebastien Leroux
Technical Support
Phone: 1 877-WULFTEC
Fax: 819 838-5539
Mike Malson
Mike Malson
Road Technician
Ron Stakebake
Ron Stakebake
Road Technician

After hours you can have technical support from:

5:00 pm to 10:00 pm, Monday to Friday
8:00 am to 5:00 pm Saturday & Sunday
For after hours emergencies only, call this number: 873-339-3088

Videos:

Check out our “Tip Of The Day” videos, you might find some useful information.

Parts


Non-Proprietary Parts

Wulftec offers a full line of replacement parts, available on request through our distributors. We strongly recommend that our customers obtain replacement parts from us, as we benefit from volume discounts and the expertise that you might require to obtain just the right part. On the other hand, as an added convenience for you, you can also obtain replacement parts from an alternate source, as Wulftec parts are non-proprietary.

Penny Nielsen
Penny Nielsen
Customer Service & Parts Consultant
Phone: 819 838-4232 x275
Fax: 819 838-5539
Esther Bouchard
Esther Bouchard
Order Entry Parts
Phone: 819 838-4232 x640
Fax: 819 838-5539
Miranda Elston
Miranda Elston
Order Entry Parts
Phone: 819 838-4232 x365
Fax: 819 838-5539

Manuals


How to obtain a manual

Every machine we ship comes with the following documentation.

Automatic Machines:

Complete and detailed printed manual, including the user’s manual, electrical schematics, mechanical drawings and a USB key containing the machine program.

Semi-automatic Machines:

Complete and detailed printed manual, including the user’s manual, electrical schematics and mechanical drawings.

The manual can be found either inside the enclosure or outside of it, under the stretch film covering the enclosure.

If, for some reason, you need a new manual, simply do the following:

  1. Contact your distributor. ( To find a distributor if you don’t already have one, please contact the sales representative for your area and he will be happy to provide you with the coordinates of the distributor nearest you.)
  2. Provide your machine serial # to your distributor
  3. Your distributor will send us a Purchase Order for the correct manual

Manuals